15f Privacy Policy — Protecting Our Users' Data
15f takes the privacy of every user in Malaysia seriously. This page explains how we collect, use, and protect your personal information when you use our entertainment platform.
Updated: 2026
What Information Do We Collect?
When you register and use the 15f platform, we collect several categories of information to ensure the service runs smoothly and securely.
Full name, email address, phone number, date of birth, and login details provided during registration. This information is required to verify your identity and manage your account.
Device type, operating system, browser version, IP address, and other technical data automatically transmitted when you access our platform from a phone or computer.
Transaction records in MYR (RM), payment methods used such as Touch 'n Go or FPX, and deposit and withdrawal history. Full card numbers are never stored on our servers.
Pages visited, games played, session duration, click actions, and in-platform interaction patterns. This data helps us continuously improve the user experience.
How Is This Information Used?
15f uses collected information solely for legitimate purposes directly related to the services we provide to Malaysian users.
- Processing account registrations and verifying user identities in line with platform requirements.
- Securely processing deposits, withdrawals, and financial transactions in MYR (RM).
- Sending account-related notifications, transaction confirmations, and important service updates.
- Detecting and preventing fraud, money laundering, and other unlawful activities that could harm other users.
- Improving platform features, interface design, and the overall experience based on usage patterns.
- Complying with legal requirements and regulations in force in Malaysia where applicable.
Cookies & Tracking — What You Need to Know
15f uses cookies and similar tracking technologies to keep the platform running smoothly and to enhance the user experience. Cookies are small text files stored on your device when you visit our site.
We use two main types of cookies. Session cookies deleted automatically when you close your browser, while persistent cookies stored for a set period to remember your preferences, such as language and login settings.
You can manage your cookie settings through your browser. However, blocking all cookies may affect certain features on the 15f platform.
How Is Your Data Stored and Protected?
Data security is a top priority at 15f. We apply industry-grade encryption to protect all personal information and financial transactions for our Malaysian users.
All data is transmitted via encryption protocols that keep your information confidential in transit.
Data is stored on protected servers with strict access controls and round-the-clock security monitoring.
Account information is retained for as long as your account remains active. Upon account closure at your request, your data will be deleted within a reasonable timeframe.
Is Your Information Shared with Third Parties?
15f does not sell or rent users' personal information to any third party for marketing purposes. However, there are limited situations where sharing information is necessary.
We share only the minimum necessary data with local payment service providers who assist in processing transactions in MYR. All such providers are bound by strict confidentiality agreements and may only use your data for the stated purpose.
Information may also be disclosed to relevant authorities where required by Malaysian law, court order, or to prevent fraud and unlawful activity.
Your Rights as a 15f User
You have the right to request a copy of the personal information we hold about you. Requests can be made through 15f customer support.
If your information is inaccurate or out of date, you have the right to request a prompt correction. Log in to your account or contact us to make the update.
You may request the deletion of your account and personal data. Such requests are subject to minimum financial record-keeping requirements under applicable law.
Changes to This Privacy Policy
15f reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Users will be notified of any significant changes via in-platform notifications or their registered email.
We encourage you to review this page periodically. Continued use of the 15f platform following any changes constitutes your acceptance of the updated policy.
How to Contact Our Support Team
If you have any questions about this Privacy Policy or wish to exercise your rights as a user, please contact the 15f team via:
- Email: [email protected]
- In-platform live chat — available 24 hours
- FAQ for a quick response
Your Privacy is Protected. Get Started Safely with 15f.
Register an account today and enjoy a safe, transparent, and entertaining online experience in Malaysia.